Services for clients with a disability

The Court is committed to ensuring that all parties, whether they are a person with a disability or a language barrier, are afforded access to justice while navigating the Court process.

Registry facilities

Details about the services and facilities available in each registry for clients with a disability, and contact details for the registry, can be found on the Court Locations pages.

Details about the services and facilities available in each registry for clients with a disability, and contact details for the registry, can be found on the Court Locations pages.

The Court has a number of buildings around Australia with varying facilities.  On account of this variability, the Court needs to consider each request for arrangements individually to provide the most appropriate advice and take the most suitable action.

If you require a reasonable adjustment, please contact the registry where your matter is listed at least one week before the hearing so that the Court can consider and make the proper arrangements. For example, it is appropriate to contact the Court if you:

  • require a hearing loop;
  • require regular breaks for a medical reason;
  • require an accessible courtroom due to mobility impairments
  • have any other special needs due to disability.

You may also contact National Enquiry Centre via live chat, email or by telephone on 1300 352 000 between the hours of 8.30 am and 5.00 pm (AEST) Monday to Friday.

You may also contact National Enquiry Centre via live chat, email or by telephone on 1300 352 000 between the hours of 8.30 am and 5.00 pm (AEST) Monday to Friday.

Interpreter and translation services

The two-way process of communication and understanding between the client and the Court may require that the Court engage an interpreter or a translator.

  • The Court has guidelines in place to ensure uniform access to interpreter and translator services.
  • Interpreter services for deaf, hearing impaired and/or speech impaired clients are available. Arrangements can be made for AUSLAN interpreters or CART (Communication Access Real-time Translation) service providers to accompany clients who are deaf, hearing impaired and/or speech impaired at court events.
  • The National Relay Service (NRS) is a free telephone service that allows deaf, or hearing and/or speech impaired clients with a TTY machine, to make telephone calls to a registry. Telephone: 133 677 (clients who are deaf or hearing impaired) or 1300 555 727 (clients who are both deaf/hearing impaired and speech impaired)

Interpreters and translators engaged by the courts are bound at all times to act in accordance with the standards set out in the Australian Institute of Interpreters and Translators (AUSIT) Code of Ethics. AUSIT is the national professional association of interpreting and translation practitioners. General principles of the Code of Ethics include: Professional Conduct; Confidentiality; Competence; Impartiality; Accuracy; Employment; Professional Development and Professional Solidarity. Further information can be obtained from the AUSIT website.

Feedback and complaints

Clients are encouraged to provide feedback to the courts on the standard of services provided, including interpreting and translating services provided.

Feedback can be provided to customer.service@federalcircuitcourt.gov.au.

Feedback can be provided to clientfeedback@familycourt.gov.au

Where a complaint is made concerning the calibre or use of interpreter services, the complaints officer, in accordance with standard complaints handling procedures, should handle the complaint. Clients who are deaf or hearing impaired should telephone the National Relay Service on 133 677. Clients who are deaf/hearing impaired and speech impaired should telephone 1300 555 727.